Policies

Delivery Policy
We deliver within the Albany area only.  We will deliver to you within approximately 45 mins.
 
Terms & Conditions
On-line Ordering
Willow provides an on line ordering website for ordering food for delivery or pick up from our store.

Allergies
Please state in the special instructions if you have an allergy when you order.

Willow will endeavour to provide gluten free or allergen free food if requested by you, but trace of allergens may be unintentionally present in food due to cross-contamination during store operations. We cannot guarantee 100% that our food or allergen or gluten free.

Privacy
We do not retain credit card or other payment detail.

Cancellations Policy
Orders can only be cancelled by phone. Willow can only cancel the order if it has not been commenced.

You agree that once the order is submitted that you are responsible for the cost of the order and services and it may not be able to be cancelled.

Refunds/Credits
If you did not love your meal then please let us know. Any issues with food quality need to be reported upon receiving the order as we reserve the right to inspect the order required.

Please take a photo of the food or order to support your complaint and email it to us if requested as it helps us to improve our services and systems.

Please be aware That while we will do everything from our end to complete this refund ASAP it may take up to 3 business days depending on your financial institution and transaction type ie. Credit card